Frequently Asked Questions

YOU’VE GOT QUESTIONS. WE HAVE THE ANSWERS!

Get answers to the commonly asked questions about our limo transportation service. Have additional questions, callus or complete the form below.

I'm arriving at the airport and I need time to get my bags and clear customs. Any waiting time included in my reservation?

Yes. Airport reservations include “waiting minutes” to allow you to get from your plane to your vehicle. For domestic flights, we include 30 minutes of waiting time. For international flights, we include 45 minutes of waiting time. Please make sure to specify whether your flight is domestic or international when you book.

How do I know if my service has arrived? How do I identify my driver?

For all other service types, our driver will be on location by the time indicated on your trip confirmation. If you don’t see your driver at the reserved time, simply call the number on your trip confirmation and we will locate the driver for you.

What type of vehicles do you have?

Our large fleet of vehicles ranges from stretch limousines, sedans, SUV’s to large coach buses.

When does my credit card get charged for the service? What is your deposit policy? Can I pay cash to the driver?

When your reservation is made, your card will be charged for the full amount of the service, including all taxes, surcharges, and gratuity. For reservations booked more than 30 days in advance, you may request that we take a minimum of a 50% deposit, in which case the balance will be due 7-10 days prior to your trip date. Please note, some dates such as proms, sporting events, or large conventions may require the balance to be paid in full at time of booking regardless of how far in advance you make the reservation.
Any wait time, overtime, or any other charges incurred during service will be charged to the credit card on file after your trip is complete.
Our drivers are not authorized to take payment, with the exception of any additional gratuity beyond what was included in your reservation. All reservations must be prepaid on a credit or debit card.

How do you deal with "No-shows" or late clients?

No-shows are billed in full for the reserved service. If you’re late, waiting time may apply. To avoid extra charges, you must call the number on your trip confirmation or send us an email as soon as you know that you’ll be late, or your flight details have changed.

What if I need to cancel my reservation?

The cancellation deadline for your reservation will always be indicated on your trip confirmation, in the routing details. Generally speaking, hourly services may be cancelled up to 7 days prior to the trip, and airport runs in sedans or SUV’s have a 24-hour advance cancellation policy.
If your flight gets cancelled, you may cancel your reservation no later than 4 hours prior to the scheduled pickup time.

Do you have a service guarantee?

Once you receive a trip confirmation number, we guarantee that your vehicle will be on location on the scheduled date at the scheduled time. Please make sure that these details are accurate on your trip confirmation, and if they’re not, please call us as soon as possible.

How far in advance do I need to book?

We really can’t say. Demand for transportation services tends to vary greatly from day to day. Our guidance to you is to reserve as soon as you possibly can. At the absolute latest, if possible, please give us at least 24 hours’ notice for a reservation. Please note, that a vehicle is not reserved until we have received payment for a minimum of a 50% deposit.

What are your rates?

You may view our Rates posted on the website. Rates includes vehicles, along with the minimum number of hours required for a reservation. For a customized rate quote, call us, or send us a message via the contact page.

I have additional questions which are not answers here. Where can I get an answer?

Sure, we will be happy to answer all your questions and concerns, simply complete the FAQ form below and one our team members will call you within 1 business day.

DID WE ANSWER YOUR QUESTION?

If not, please let us know and we’ll get right back to you within 24 hours!

  • This field is for validation purposes and should be left unchanged.